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| Return conditions | 1.If the product you receive has a manufacturing defect or does not match your order, you have the right to request a return. | ||||||||
| 2. You are required to contact us within a reasonable time after receiving the product to inform us of the details of the problem. | |||||||||
| Return Procedure | 1.After notifying us of the issue, we will ask for your order number and photos so we can verify the issue. | ||||||||
| 2.Once the problem is confirmed, we will assist you in arranging a return. | |||||||||
| 3.Products must be in their original packaging and properly protected during the return process to prevent additional damage. | |||||||||
| Refund or exchange | Once we receive and review the returned product, you can choose to receive a refund or a replacement product. | ||||||||
| 1.If you choose a refund, we will refund your purchase price as soon as possible after review. | |||||||||
| 2.If you choose to exchange, we will reschedule shipment as soon as possible. | |||||||||
| 5 years | We offer a product warranty, usually five year, to cover product manufacturing defects. If your product develops a manufacturing defect during the warranty period, we will repair, replace, or refund depending on the severity of the problem. | ||||||||
| Customer Service Team | 1.We have a dedicated customer service team who will answer your questions, provide support, and handle returns and exchanges. | |||||||
| 2.You can contact the customer service team by phone, email, or online chat. | ||||||||
| Official website | 1.Our official website provides detailed product information, FAQs, contact information, and an online contact form for customers to seek help and support. | |||||||
| Social media and online platforms | 1.We also provide customer support on social media and online sales platforms through which you can contact our customer service team. | |||||||
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